Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to the kx 88 platform. It takes effect whenever you use kx 88's website, mobile application, or related services. By creating an account on our platform or using our services, you are considered to have accepted the terms of this policy.

kx 88 believes that user privacy is a fundamental right. We therefore store and manage your personal information with the utmost care. Providing services in accordance with this policy is our institutional responsibility. It should be read together with our Terms and Conditions, as both documents together form the basis of our agreement with you.

2. Information Collection

kx 88 collects your information in several ways. The information gathered falls into two main categories — information you provide yourself, and information collected automatically while you use the service.

2.1 Information You Provide

We collect the following information during account registration and use of services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Home address and national ID number (when identity verification is required)
• Payment account details such as bKash, Nagad, Rocket, or Upay number
• Username and password (stored in encrypted form)
• Messages and complaints sent to the support team

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Activity logs on the platform — login times, transaction history, betting records
• Cookie and session data (see Section 5 for details)
• Referral source and navigation patterns

2.3 Identity Verification Information

To process financial transactions securely and provide responsible services, kx 88 may sometimes request a photo of a government-issued ID or similar document. This information is used solely for the purpose of confirming identity and is stored with very high security.

3. Purpose of Using Information

kx 88 uses collected information only for the following legitimate purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Delivering customer support
• Managing VIP membership and cashback

3.2 Security and Protection

• Preventing fraud and unauthorised access
• Identifying and investigating suspicious transactions
• Ensuring account security
• Complying with anti-money laundering regulations

3.3 Service Improvement

• Analysing data to improve user experience
• Identifying and resolving technical issues
• Planning new games and features
• Providing a customised experience based on user preferences

3.4 Communications

We may send important account notifications, transaction confirmations, and security alerts to your registered mobile number or email. You can turn off promotional messages from Settings, but service-related urgent messages will always be sent.

4. Sharing Information with Third Parties

kx 88 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances for the operation of services:

4.1 Payment Processors

Necessary transaction information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. These third-party organisations are governed by their own privacy policies.

4.2 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may process certain session and gameplay data to maintain service quality. They are under contract with us and are bound to protect data.

4.3 Technology Services

We work with trusted technology partners for server hosting, data analysis, and cybersecurity, who are subject to strict data protection agreements.

4.4 Legal Obligations

It may sometimes be necessary to disclose information as part of a valid order from a competent court or government authority, or as part of a legal process. In such cases, no information beyond what is legally required is disclosed.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the kx 88 website and application. These improve your browsing experience and maintain the platform's functionality.

5.1 Essential Cookies

These cookies are necessary for the platform's core functions — such as keeping login sessions active, remembering language preferences, and managing security tokens. Disabling them may cause the platform to not work properly.

5.2 Performance Cookies

These cookies analyse user behaviour patterns, which helps us improve the quality of our services. The data collected is processed in aggregated form and no individual user can be identified.

5.3 Functional Cookies

These cookies are used to remember your preferred game categories, language settings, and other personalised preferences, so you do not have to configure settings again on each login.

You can manage cookies from your browser settings. However, disabling essential cookies may prevent you from using core features such as login and payments.

6. Data Retention and Security

kx 88 adopts industry-standard technical and organisational measures to keep your information secure. The main elements of our security framework are as follows:

6.1 Encryption

SSL (Secure Socket Layer) encryption is used for all data transmission on the platform. Passwords and sensitive information are stored in encrypted form and cannot be read directly by anyone.

6.2 Access Controls

Only authorised staff can access your information, and every access is logged. Staff are granted access only to the minimum information required for their role.

6.3 Data Retention Period

Information is retained for as long as an account is active and for the applicable legal period thereafter. Financial transaction records are kept for the period required by law. Information that is no longer needed after an account is closed is securely deleted.

6.4 Response to a Data Breach

If a data security breach occurs for any reason and it affects your rights and interests, we will notify you as quickly as possible and take the necessary corrective steps.

7. Your Rights

You have the following rights regarding your personal information at kx 88:

7.1 Right to Access

You can find out at any time what information kx 88 holds about you. You may contact the support team to request a copy of this information.

7.2 Right to Rectification

You have the right to correct any inaccurate or incomplete information on your account. This can be done directly from account settings or through the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, financial transaction records or information covered by legal obligations may not be erasable.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or other specific purposes. If your objection is reasonable, we will stop that use.

7.5 Right to Data Portability

You may request your provided information in a common format. To exercise this right, please contact our support team.

8. Minor Users

All kx 88 services are strictly for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place at registration, and if any account is suspected to belong to a minor, it will be suspended immediately and the collected information will be deleted. If you are aware that a minor's information has reached us, please notify our support team without delay.

For more details on age, identity, and responsible participation before using our platform, please see the company policies on our About Us page.

9. Policy Changes

kx 88 reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the platform and inform you via your registered mobile number or email.

Continued use of the platform after changes take effect will be taken as your acceptance of the updated policy. We therefore recommend that you visit this page regularly and note the date of any changes.

If you have any questions about policy changes or do not agree with the updated policy, you may request that your account be closed.

10. Contact

For any questions or concerns about this privacy policy, or to submit a request to exercise your data rights, please contact kx 88. Our support team is available to assist in both Bengali and English.

You can also find answers to many privacy-related questions on our FAQ page.